So sorry for the issue! You should still be able to update your address on the USPS website! If your package returns to us due to an incorrect address, it will be cancelled and refunded, though you will not receive a refund on shipping costs; you will be notified if this happens.
My order shipped but I need to change the address.
We will be happy to change the shipping address for you order! Please email our Customer Care team by emailing firstname.lastname@example.org with your order number and the updated address ASAP, as we are only able to make changes to your order if it has not yet entered the packing process. Unfortunately we are also unable to change your shipping address from a domestic US address to an International address, or from an International address to a domestic US address. Please note that changes to your order may be limited during periods of high order volume, including launches and promotions.
Oops! Unfortunately, we are unable to edit the billing address once an order has been placed. Not to worry! It appears that you were able to successfully place your order. As long as your shipping address is correct, you will be able to receive your order!
No, unfortunately we cannot modify orders once they have been placed. All sales are final. So sorry for any inconvenience!
I received a package but it wasn't my order!
We’re so sorry for the mix up with your order! Please email our Customer Care team with your order number and pictures of the following: the stamped initial/number on the outside of your envelope or box, the order packing slip with with the stamped initial visible, and a picture of the products you did receive. Please note that all order issues must be reported within 14 days of delivery. We’ll get YOUR order sent out asap!
If you receive an incorrect order, we are so sorry for the mix up! Please contact our Customer Care team within 14 days of delivery with your order number and pictures of the following:
the stamped initial/number on the outside of your envelope or box,
and a picture of the products you received.
We’ll get your correct order sent out ASAP! If you would prefer to cancel your order, please let us know, and we will issue you a full refund. If the item you ordered is discontinued or no longer in stock, we will cancel your order and issue you a full refund.
The items you received in error are yours to keep.
I am missing item(s) in my order.
Oh no! Please email our Customer Care team within 14 days of delivery with your order number and list of missing items. Please make sure to include a photo of the items you did receive and a photo of your package. We will get back to you asap!
I received broken item(s) in my order.
We do our best to get your order to you in perfect condition, but mistakes can occasionally happen. Please contact our Customer Care team within 14 days of delivery so that we may help you further. Please note that you may be required to provide photos of your goodies in order for our team to best assist you.